OUR SERVICE
Booking Engine, Channel Manager & Front Office System
Connect booking systems, sales channels, and front office operations so that rates, availability, and reservation data work together seamlessly.
AHM helps hotels select suitable systems, plan their setup, and coordinate integration to support day-to-day operations—from room types and rate plans to inventory, reservation handling, and front office data—reducing duplicate work and errors between sales channels and hotel operations.
CONNECTED HOTEL SYSTEMS
OTA Channels
Online distribution
Booking Engine
Hotel direct booking
↕
Channel Manager
Rates · Availability · Reservations
↕
Front Office System / PMS
Reservations · Rooms · Guest stays
Illustrative workflow · Integration depends on the provider and systems in use.
Three Systems, One Workflow
Each system has a different role, but they need to work together.
01 / DIRECT BOOKING
Booking Engine
Accept direct bookings through the hotel website, displaying rooms, rates, promotions, and conditions while making booking convenient on desktop and mobile.
02 / DISTRIBUTION
Channel Manager
Distribute rates and availability to connected sales channels, reducing repeated updates and helping monitor data consistency across channels.
03 / HOTEL OPERATIONS
Front Office System / PMS
Support reservations, check-in, check-out, room status, and stay information so the hotel team can continue its work using reservation data.
What AHM Helps With
Support system setup, integration, and day-to-day use.
01 — PLAN
System Selection & Planning
Assess room count, sales channels, workflows, and team requirements to select systems suited to the hotel.
02 — MAP
Room & Rate Mapping
Check how room types, rate plans, and sales conditions map between systems to reduce incorrect room or rate matching.
03 — TEST
Integration & Testing
Coordinate with providers and test the flow of rates, availability, new bookings, amendments, and cancellations according to the capabilities of the connected systems.
04 — SUPPORT
Training & Operational Support
Help the hotel team understand operating procedures, key checks, and how to follow up on issues so the systems reduce daily workload.
Connected Hotel Workflow
Data should flow clearly from sales through to the guest stay.
01
Define the Master Data
The hotel sets rates and availability in the agreed master system.
02
Distribute to Sales Channels
The Channel Manager distributes data to connected channels.
03
Receive Reservations
Guests book through an OTA or the Booking Engine.
04
Hand Over to Hotel Operations
Reservation data is passed to the relevant systems and teams.
Before connecting systems, clearly define which system is the master source for each type of data and who is responsible for checking discrepancies.
The integration model depends on the providers and systems used by the hotel.
Key Checks Before Going Live
Check the key requirements before going live.
✓
Room types and rate plans are mapped correctly.
✓
Rates and availability update as configured.
✓
Guest occupancy and sales conditions are correct.
✓
New bookings, amendments, and cancellations are passed through completely.
✓
Booking source is retained where supported by the system.
✓
A procedure is in place for integration failures.
Technology We Work With
AHM works with Bookandlink and One Hotel Solution / 1HotelRez, selecting systems and integrations to suit each hotel.
Bookandlink
Technology for hotel distribution and online booking, with connected systems and the scope of use reviewed to suit the hotel.
One Hotel Solution / 1HotelRez
Technology for hotel booking and sales, with coordinated setup and workflow checks based on the systems selected by the hotel.
Check the integration capabilities of each pair of systems before starting.
Why Choose All Hands Marketing
Sales experience with an understanding of systems and hotel team operations.
Since 2010
Experience in online sales and working with hotels since 2010.
Sales + Hotel Operations
Consider sales, rates, availability, and hotel team operations together.
Practical Integration Support
Help coordinate setup, check integrations, and establish practical operating procedures.
Connect Your Hotel Systems and Make Daily Work Easier
Let AHM help assess the Booking Engine, Channel Manager, and Front Office System best suited to your hotel.